Important Definitions
INFORM - Give the individual information about a service.
Example: Gave the individual information about Hooper Detox.
REFER - Complete needed steps so the individual can access a service. Get the individual a "placement" in a service.
Example: Completed needed paperwork to get an individual a bed at Hooper Detox.
CONNECT - A step beyond refer. Peer staff can verify that the individual utilized the referral.
Example: Drove the individual to their placement at Hooper Detox.